1. Overview
At Gino Arcaro and Bookish Company, we strive to provide exceptional books, audiobooks, and learning resources. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the guidelines and conditions for refunds on digital and physical purchases made through our website.
2. Digital Products (E-Books & Audiobooks)
2.1 General Policy
Due to the immediate digital delivery and non-tangible nature of E-Books and Audiobooks, digital purchases are generally non-refundable once download access or streaming links have been generated.
2.2 Exceptions for Digital Purchases
We will gladly review and issue a refund or provide a replacement in the following circumstances:
- Technical Incompatibility or Corrupted Files: If a purchased digital file is corrupted or technically defective and our support team is unable to resolve the issue within 48 hours.
- Accidental Duplicate Purchase: If you accidentally purchased the exact same digital book format twice within a 24-hour window.
To request a review for a digital purchase, please contact us within 7 days of the transaction date.
3. Physical Products (Paperbacks)
3.1 Damaged or Defective Items
If your physical book arrives damaged, defective, or misprinted during shipping, you are entitled to a free replacement or a full refund.
- Please notify us within 14 days of receiving your package.
- Include your Order Number and clear photos showing the damaged cover, binding, or packaging.
3.2 Returns for Unopened Physical Books
If you wish to return an undamaged, unopened paperback:
- The return request must be submitted within 14 days of delivery.
- The book must be in original, unread condition with no markings, creases, or shelf wear.
- Customers are responsible for return shipping postage unless the return is due to our error.
4. Refund Processing & Timelines
- Approved refunds are credited back to the original payment method used during checkout via Stripe.
- Processing times typically take 3 to 7 business days, depending on your financial institution or card issuer.
- An official refund confirmation note will be recorded in your dashboard order receipt.
5. How to Request a Refund or Replacement
To initiate a refund, return, or replacement request, please follow these steps:
1. Locate your Order Number (found on your Orders Dashboard or your Stripe email receipt).
2. Visit our Contact Page and select Order & Billing Inquiry.
3. Provide your order number, the book title and format, and a brief description of the issue.
Our support team reviews all requests within 1 to 2 business days.
