1. Introduction
Gino Arcaro and Bookish Company ("we," "our," or "us") are dedicated to protecting your privacy and personal data. This Privacy Policy explains what information we collect when you visit our website, register an account, or purchase our publications, and how that information is handled securely.
2. Information We Collect
We collect information directly from you when you interact with our platform:
2.1 Account Information
- Name, email address, and encrypted password credentials when creating an account.
- Optional profile details such as phone number, shipping address, bio, and avatar photo.
2.2 Transaction & Order Details
- Items purchased (formats, quantities, dates, and order total).
- Shipping address and contact information for physical delivery.
- Note: We do not store raw credit card numbers. All payment data is processed securely through Stripe according to PCI-DSS Level 1 compliance standards.
2.3 Automatic Usage Information
- Log data, browser type, operating system, IP address, and active session device details (for authorized login session management and security).
- Cookies and session tokens used strictly to maintain authentication and cart state.
3. How We Use Your Information
We utilize the collected information for the following specific purposes:
- Fulfilling Orders: Processing transactions, providing instant digital downloads for E-Books and Audiobooks, and shipping physical paperbacks.
- Account Management: Enabling user authentication, profile customisation, password security, and active device session oversight.
- Customer Support: Responding to inquiries submitted through our contact form or customer help desk.
- Platform Integrity: Detecting and preventing fraudulent transactions, account compromises, and security incidents.
4. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers necessary to operate our platform:
- Stripe: For secure payment processing, fraud prevention, and generating tax invoices.
- Object Storage Infrastructure: For storing encrypted media assets and digital book files.
- Legal Compliance: When required by applicable law, court order, or governmental regulation to protect the rights, property, or safety of Gino Arcaro, our users, or the public.
5. Cookies & Tracking Technologies
We use essential cookies and local storage tokens to:
- Keep you signed in securely across browser sessions.
- Persist items in your shopping bag while browsing our catalog.
- Protect against cross-site request forgery (CSRF) attacks.
You can adjust your browser settings to decline cookies; however, some parts of the site (such as user accounts and checkout) may not function properly without essential session cookies.
6. Data Security & Retention
We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration.
Your account information is retained as long as your account remains active. You may request the deletion of your account and associated personal data at any time by contacting our support team.
7. Your Privacy Rights
Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request the deletion or restriction of your personal data.
- View and terminate active login device sessions directly from your Profile settings.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When updates occur, the "Last Updated" date at the top of this page will be revised.
9. Contact Us
If you have any questions, feedback, or privacy-related requests, please reach out through our Contact Page or email privacy@ginoarcaro.com.
